In 2011, the Atlanta Gladiators recruited IntegriCom to do a total makeover of their technology:
- New servers
- Network equipment
- Phone system
In fact, the Gladiators use our technology to broadcast the audio and video of their games. Behind the scenes the equipment is optimized to aid management and staff. Our servers provide the user functions that everyone relies upon. The phone system reports on all calls made and received by the sales team to ensure quality control. All of our efforts culminate in you having the best game experience possible.
One point of interest is that the team is housed in two different areas of the Gwinnett Center campus—the offices on one side, and the coach, trainers, and players at the arena. No problem! IntegriCom uses a wireless microwave radio link between the two locations to blend them together on the same network. Works flawlessly.
We perform 100% of their technology support, including evenings and weekends around game time:
- PC Support
- Server Support
- Phones System Support
- Network Support
IntegriCom monitors hardware metrics on all devices for proper performance. We also provide, monitor, and maintain the Anti-Virus/Anti-Malware software and push out security patches for Microsoft and third party software. Basically, we provide support for whatever is needed. If anything looks amiss, our techs are alerted, and we resolve the issues remotely or on-site. Most of the time we are able to fix issues before they actually become an issue. This is true because we perform substantial proactive and preventative work to maximize uptime and user experience.
Additionally, we meet with the Gladiators quarterly to discuss the details one would expect, and any necessary changes. Then we go beyond to explain upcoming new technologies and how they can aid the Gladiators.
We are proud to be a part of this winning team.